The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package. If

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.&#xA0;If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://shop.pnefc.net/pages/contact">here</a>&#xA0;

My order states delivered but I have not received it.

Receive your gifts in time for Christmas 2025. Standard UK Delivery – Order by 19/12/2025. Next day UK Delivery – Order by 8pm 21/12/2025. Standard International Delivery – Order by 15/12/2025. When your order is shipped, we will send you a confirmat

Receive your gifts in time for Christmas 2025Standard UK Delivery &#x2013; Order by 19/12/2025Next day UK Delivery &#x2013; Order by 8pm 21/12/2025Standard International Delivery &#x2013; Order by 15/12/2025<hr> When your order is shipped, we will send you a confirmation email. We use Evri in the UK and DHL Express service (5-7 working days) for all international shipments. Please find our UK shipping rates below:<table width="100%"><tbody><tr><td>Evri - Standard Delivery (3-5 working days)</td><td>&#xA0;&#xA3;5.50</td></tr></tbody></table>&#xA0;All orders placed with Express Delivery will only be dispatched if placed on Monday-Friday before 8pm + Saturday-Sunday before 5pm.Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.Please ensure that when placing an order that the country of shipping destination is selected correctly. This is to ensure no extra charges are applied at customs.To contact us regarding all shipping you can get in touch <a href="https://shop.pnefc.net/pages/contact" style=" text-decoration: underline;">here</a>.

Shipping & Delivery Information

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I’m missing an item from my order, what should I do?

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Items received are different from what I ordered, what should I do?

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